Privacy Policy

Last Updated: December 25, 2024

Imperial Song Ceramics (“we,” “our,” or “us”) operates this website and services (collectively, the “Services”), including when you visit fragment.art, use our Services, make purchases, or communicate with us in any way. This Privacy Policy explains how we collect, use, and disclose personal information.

For the purposes of this Privacy Policy, “you” or “your” refers to users of the Services, including customers, website visitors, or any other individuals from whom we collect information under this Privacy Policy.

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.
Revised versions will be posted on this site with an updated “Last Updated” date, and we will take any other actions required by applicable law.

Information We Collect and How We Use It

We collect personal information from various sources to provide our Services. The types of information we collect depend on how you interact with us.

1. Information You Provide Directly

Contact Information: Name, address, phone number, email address.
Order Information: Billing and shipping addresses, payment confirmation, email, phone number.
Account Information: Username, password, security questions, and other information for account security.
Customer Support Information: Information you include in messages when contacting us.

2. Information About Your Use

We may automatically collect information about your use of our Services through cookies, pixels, and similar technologies (“Usage Data”), including:

Device and browser information
Network connection details
IP address
Interaction with the Services

3. Information from Third Parties

We may obtain information about you from third parties, such as:

Vendors and service providers (e.g., Shopify, payment processors, fulfillment partners) to facilitate orders and payments.

How We Use Your Personal Information

Providing Products and Services: Process payments, fulfill orders, send related notifications, create and manage accounts, arrange delivery, facilitate returns/exchanges, and provide other account-related features. Shopify may match your account with other Shopify services to improve your shopping experience, according to their privacy policies.
Marketing and Advertising: Send marketing and promotional communications via email, text, or mail, and display product or service advertisements.
Security and Fraud Prevention: Detect, investigate, and prevent fraudulent, illegal, or malicious activity.
Customer Support and Service Improvement: Respond to inquiries, provide support, and improve our Services.

Cookies

We use cookies to operate, improve, and analyze the site and Services, remember your preferences, and enhance your experience. Third-party service providers may also use cookies to optimize services, products, and advertisements.

Most browsers accept cookies by default, but you may delete or block them via browser settings. Disabling cookies may reduce functionality and the user experience. Blocking cookies may not prevent all information sharing with third parties such as advertising partners.
For Shopify cookie information, see: Shopify Cookies

Disclosure of Personal Information

We may disclose personal information to third parties:

Vendors or service providers providing IT management, payment processing, analytics, customer support, cloud storage, fulfillment, or delivery.
Business and marketing partners.
Third parties with your consent or instruction (e.g., social media widgets or login integration).
Affiliates within our group.
In connection with business transactions (e.g., mergers, bankruptcy).
To comply with legal obligations or enforce our Terms of Service.
To protect our rights or those of users or others.

Categories of Information Shared:

Identifiers: Contact or account information
Commercial Information: Order, shopping, and customer support data
Internet/Network Activity: Usage Data
Geolocation Data: IP address or other location data
Third-Party Service Providers: Internet service providers, payment processors, fulfillment partners, customer support, data analytics
Business/Marketing Partners: Affiliated companies

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or security. Information shared on public or semi-public platforms (e.g., social media) may be visible to others. Linking to a site does not imply endorsement of its content or operators.

Children’s Data

Our Services are not directed to children. We do not knowingly collect personal information from children under 16. If a child provides us with personal information, a parent or guardian may contact us to request its deletion.

Data Security and Retention

No security measures are perfect. Information transmitted may not be secure; do not send sensitive data through insecure channels.
We retain personal information as long as necessary to maintain accounts, provide Services, comply with legal obligations, resolve disputes, or enforce contracts or policies.

Your Rights

Depending on your residence, you may have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of your personal information.
Portability: Request a copy of your personal information and transfer it to another provider.
Restriction: Request restriction of processing.
Consent Withdrawal: Withdraw consent for processing based on consent.
Object: Object to certain processing activities.
Complaint: Lodge a complaint regarding data handling.

Managing Communication Preferences

You may opt-out of promotional emails at any time via the unsubscribe link. Non-promotional messages (e.g., account or order updates) may still be sent.

To exercise your rights, contact us at: skycolourss@outlook.com

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. Staff, third-party service providers, and partners in other countries may process your data.
For European users, transfers rely on recognized mechanisms, such as Standard Contractual Clauses, except where an adequate level of protection is guaranteed.

Contact Information

If you have questions about this Privacy Policy or your rights:

Email: skycolourss@outlook.com
Address: B10, RM 2703 NEW TREND CENTRE, 704 PRINCE EDWARD ROAD EAST, SAN PO KONG, KLN, HK