Return and Refund Policy

Last Updated: May 12, 2018

1. Returns

You may return items within 7 days of purchase.
Items returned after 7 days may not be eligible for a refund or exchange.

To qualify for a return, items must be unused, in the same condition as received, and returned in their original packaging.

Exceptions

In certain cases, only partial refunds may be issued, including but not limited to:

Items showing signs of use or handling.
Items that have been damaged, altered, or have missing parts for reasons not attributable to the company.
Items returned after the 7-day period.

Return Procedure

A receipt or proof of purchase is required for all returns.
Do not return items directly to the manufacturer.

Partial Refunds

Partial refunds may apply in specific situations, such as:

Books with signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or records
Items damaged, altered, or missing parts not due to company error
Items returned after 7 days

2. Refunds (if applicable)

Once we receive and inspect your returned item, we will notify you by email.
If the refund is approved, it will be processed to your original payment method within a specified period.

3. Delays or Missing Refunds (if applicable)

If you have not yet received a refund:

Check your bank account again.
Contact your credit card company.
Contact your bank and allow time for processing.

If the refund still has not been received after these steps, please contact us at skycolourss@outlook.com.

4. Sale Items (if applicable)

Refunds are available only for items sold at regular price.
Sale items are not eligible for refunds.

5. Exchanges (if applicable)

We offer exchanges only for defective items.
To request an exchange for the same item, email us at skycolourss@outlook.com with proof photos, and send the item to the specified address.

6. Shipping

Before returning an item, please obtain the return address by emailing skycolourss@outlook.com.
Customers are responsible for return shipping costs, which are not refundable.
If a refund is approved, the return shipping cost will be deducted from the refunded amount.

Delivery times for replacement items may vary depending on your location.
For returned items valued over SGD 100, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that returned items will reach us.

7. Changes to the Return and Refund Policy

You are responsible for reviewing the latest version of the Return and Refund Policy on our website.
We reserve the right to update, modify, or replace any part of this policy by posting updates on our website.
Continued use of our website or services after such changes constitutes acceptance of the updated policy.