Shipping Policy

Shipping Time

Orders are typically processed within 1 business day after confirmation and usually delivered within 1–2 business days. During holidays or peak seasons, processing and delivery may take longer.

If your order is urgent, please contact us via email before shipment to confirm if your requested delivery date can be accommodated. Please note that delivery times are estimates and not guaranteed.

Shipping Area

All orders are shipped from Hong Kong, with domestic deliveries in Japan handled by Sagawa Express from our Tokyo office.

While we primarily serve Japan, we can ship to most international addresses. Some items may have restrictions on international shipping. Please verify that your desired products are eligible for delivery to your country or region before placing an order.

Shipping Costs

Free shipping is available for orders over $100.
Members may receive free shipping coupons for orders under $100.
For details, please refer to our Membership Program or contact us directly.

Damaged Items During Shipping

We take utmost care to prevent damage during shipping.
If your item arrives damaged, please contact us immediately at skycolourss@outlook.com.

Lost Packages

We are not responsible for errors caused by incorrect or incomplete shipping addresses.
Please confirm that all order information is accurate.

If tracking information shows the package as delivered but you cannot locate it, please:

Check your surrounding area (e.g., porch, mailbox).
Contact the shipping carrier directly.

If the package remains missing, notify us via email within 2 days of delivery. We will compensate for the lost package and resend a replacement.

User Agreement

By using this website, you acknowledge that you understand and agree to this Shipping Policy.
You waive any legal claims related to this Shipping Policy.
If you do not agree with any part of this policy, please do not use this website.

We reserve the right to interpret all information contained in this Shipping Policy.